Ergonomic Mousepad

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• Sales of soft goods have a free 30 day return policy, provided they are returned in new condition, have not been worn, have not been washed, and have all tags still attached.

• Sales of all hard goods and consumables are final sale. If a product arrives damaged we will replace the item free of charge.

• International sales are not eligible for free returns. Please see the International Returns page for more details.

• Some items are not eligible for free returns/exchange. Please check the individual product page for details.

• Pre-Order items are final sale. We will honor size exchanges only and the customer will be responsible for all return shipping and subsequent new shipping charges for the replacement size.

• Please DO NOT return any merchandise to any RAKAR gift shop location. To request a return, refund, or exchange, please log into your account, locate the order, and click the "Return Items?" link.

• Shipping is free for orders over $100 for shipping destinations within the 48 contiguous United States, but some restrictions apply.

• Processing time is typically 1-3 weeks. This timeframe may grow during holidays, based on the volume of orders we receive.

• Some larger hard goods do not qualify for free shipping due to the size and weight of the item, like framed pin sets, models, etc.

• Please check individual product pages for items that do not qualify for free shipping.

• International shipments, as well as shipping to Alaska or Hawaii, are subject to shipping charges. To find out how much it will be please add the items to your card and start the checkout process. Our system is set up to provide real-time shipping quotes automatically.

• International shipments may be subject to import fees, additional taxes, or duty fees, based on the country they are being delivered to. These fees are the responsibility of the recipient.

• Once an item is shipped, the delivery timeline is out of our control. Typical domestic shipping times are 2-3 business days for anything in the contiguous 48 United States.

• If you don't receive your order in the time expected, please send us a message and we will be happy to help.